Frequently Asked Questions

Q.1. What is Fam Depot's Motto and how is it different from other businesses ?

A.1.  Fam Depot's main motto is to make shopping simple and save our customers time by offering them innovative approach in buying the latest trends & designs. We want to help all age groups in a family to quickly find a delightful gift for self or for a loved one. We strive to introduce at least one novel product for each and every room of your home that would either simplify your busy life or enhance your place.

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Q.2. Where is Fam Depot located/based ?

A.2. We do not have a store front. We are a legally registered online ecommerce business and operate out of McKinney, Texas, USA.

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Q.3. Does Fam Depot ship worldwide ?

A.3. No, sorry! We are currently shipping to our customers in USA only.

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Q.4. How do customers get in touch with Fam Depot ?

A.4. Our customers are our top most priority. Customers can reach us by using our Contact page. We will get back as soon as possible.

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Q.5. Does Fam Depot charge Shipping fee ?

A.5. Shipping costs are calculated at checkout based on customer's location and the shipping carrier they choose.

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Q.6. What are Fam Depot's Shipping options ?

A.6. Our Shipping options include USPS, UPS, DHL, and FedEx—as well as other international carrier services for shipments from other countries. You will be asked to select a carrier at check out page. 

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Q.7. What are Fam Depot's Shipping times ?

A.7. Our Shipping times depend/varies on where the product is being sourced from as we use both domestic suppliers and global suppliers.

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Q.8. How are Fam Depot's Shipping charges calculated ?

A.8. If your order contains different products from different suppliers you may receive more than one package/shipment. You will receive detailed email with all of your products info and expected arrival dates with tracking numbers after the products are dispatched. For more details on Shipping fees, times & options please check our Shipping Policy. 

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Q.9. What is Fam Depot's Return policy ?

A.9. If you're unhappy for any reason, please contact us at admin@famdepot.com to initiate a return within 14 days of delivery. For more info on Returns and Refunds please check our Return policy. 

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Still have a question? 

If your question hasn't been answered here, drop us a line by using our contact form.