Return Policy

 We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at admin@famdepot.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

We will take care of getting the return package back to us, but the shipping cost on the original order will not be refunded.

You can always contact us for any return question at admin@famdepot.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may need pictures of proof and if pictures are unclear we may need video of the damaged item. Please be advised in many cases without pictures and or video we do not accept returns. 

Exceptions / non-returnable items
Certain types of items cannot be returned, i.e., custom products such as special orders or personalized items and personal care goods (such as beauty products).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@famdepot.com